1. Who is responsible for collecting and processing the data?
The Restaurant called “Arcadas de São Jorge”, managed by the entity Sombra Vadia Lda, with the identification number NIF 514 037 644, based in R. Vitorino Nemésio 15, 4410-399, Arcozelo Vila Nova Gaia, Porto, is responsible for collecting and processing the personal data, and may, within the scope of its activity, resort to entities subcontracted by you for the pursuit of the purposes indicated below.
2. What is personal data?
Personal data is any and all information relating to an identified or identifiable natural person. A person who can be identified directly or indirectly, by reference to an identification number or to specific elements of their physical, physiological, psychological, economic, cultural or social identity, is considered identifiable.
3. What personal data is collected and processed?
The “Arcadas de São Jorge” collects and processes personal data such as name, email, phone number, booking details and other personal data provided when issuing invoices. It may also collect information resulting from use of the website, such as IP address and browser used, for administrative and platform security purposes.
In the process of filling out data, this accommodation unit always asks for consent (authorization) for the collection and due treatment, assuming that they are true and updated.
4. How is your data collected?
Personal data can be collected through your contact by email, website, telephone call or in person.
5. What are the purposes and grounds for processing your data?
The “Arcadas de São Jorge” will process your personal data, with specific purposes, such as:
a) Management of reservations;
b) Information requests;
c) Invoicing and verification of means of payment;
d) Complaint management;
e) Satisfaction evaluation;
f) Fulfillment of other legal or regulatory obligations;
6. With whom is your data shared?
The data collected by the restaurant “Arcadas de São Jorge” may be transmitted, taking into account the duty of confidentiality, to judicial or administrative authorities, in cases where such transfer is mandatory.
7. What are your rights?
The “Arcadas de São Jorge” guarantees you the right to access, update, correct, delete and portability of your personal data. We also grant you the right to oppose the use of the data provided for marketing purposes, for possible sending of informative communications or inclusion in lists or informative services.
8. How can I exercise them?
If you do not agree with the way your data is handled, you can exercise your rights by sending an e-mail to email@example.com.
9. How long is your data stored?
Your data is stored and retained for varying periods, depending on the purpose. Where there is no specific legal requirement, data will be stored and retained for a period of three months.
10. Is your data treated securely?
The data collected is processed and stored electronically and in strict compliance with the legislation on the protection of personal data. To this end, the “Arcadas de São Jorge” undertakes to ensure the protection of your data against unauthorized disclosure, loss, misuse, alteration, processing or access, as well as any other form of unlawful processing.
The European Union has created an Internet portal that helps and provides all the necessary information so that the consumer can exercise his right to complain to an official entity.
In case of conflict, the consumer can contact the Alternative Dispute Resolution Entity: CNIACC – National Center for Information and Arbitration of Consumer Conflicts, through the contacts made available at cniacc.pt